Property Maintenance Customer Advisor - Edinburgh
Opportunity to join our Property Maintenance team ensuring that we remain compliant with all compliance aspects and service delivery obligations for the maintenance of our properties.
Welcome to DJ Alexander, where we know Scotland inside out. As part of Lomond, the UK's leading network of lettings and estate agencies, we're proud to cover Edinburgh, Glasgow, St. Andrews and Aberdeen with over 200 staff ready to assist our customers. With our team's extensive industry expertise and local knowledge, we're here to help people find, sell, and let their property.
Now, we're happy to offer you an exciting opportunity to join our dynamic team as an Property Maintenance Customer Advisor. This is a full-time, permanent position located near the city centre, Edinburgh. You'll enjoy a standard workweek of 35 hours, Monday to Friday from 9am to 5pm. The salary ranges from £20,000 to £23,000.
What the job involves:-
- Managing day-to-day maintenance requests.
- Delivering a high standard of customer service for all customers. Ensuring we are being pro-active when we manage incoming queries.
- Understanding Landlord and Tenants responsibilities when managing the day-to-day requests so we can be clear to customers around their responsibilities for the property.
- Managing the day-to-day telephone and email requests from Landlords, Tenants and Contractors.
- Ensuring maintenance issues are logged and managed effectively.
- Take responsibility for outstanding tickets and manage these in a timely manner.
- Dealing with conflict using strong negotiation skills to resolve conflict.
- Working with contractors to ensure work carried out is done in a timely manner and to the correct standard.
- Ensuring safety certifications are up to date and make sure any renewals have been arranged in a timely manner, so properties are compliant.
- Working with the senior coordinators and team leader to ensure KPIs are achieved and escalate any issues when appropriate.
We’re not just looking for someone who fits our team: we want to be a good fit for you too! We’re looking for individuals with qualities such as:-
- Previous property experience is desired but not essential. *Full training will be provided along with ongoing coaching where required.
- Great verbal and nonverbal communication skills.
- Ability to delegate.
- Strong customer service skills.
- Good organisational skills with a problem-solving ability.
- Good communication/negotiation skills and very competent in resolving conflict and potential disputes
- Confident at relaying information.
- Ability to prioritise and multi-task.
- Ability to remain calm under pressure in a fast-paced environment.
- Good IT skills including MS Office Suite.
- Legal Right to Work in the UK
At DJ Alexander, we believe in taking care of our people. That's why we offer some amazing perks and benefits through our engagement platform, LOMONDlife.
Here’s what you can look forward to:-
- Our smart spending app gives you discounts at over 900 retailers and our wellbeing centre is packed with resources to help you get active, eat healthier, improve your financial wellbeing, and master your mental health.
- Our Employee Assistance Programme offers free counselling support sessions.
- Our annual leave purchase scheme, where you can buy up to an extra 5 days of holiday.
- Get the latest gadgets and appliances with our Smart Tech Scheme.
- We're committed to reducing our carbon footprint with our Cycle2Work Scheme.
- We offer enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF.
- You'll enjoy competitive base pay that aligns with market value, plus incentivised commission and performance bonuses for most roles.
- Celebrate your loyalty with special days and celebrations for length of service.
- Planning for retirement? We've got you covered with that important pension pot.
- We'll support your professional development by funding your professional qualifications, so you can reach your full potential and build your career.
- And of course, we like to have a little fun too! Our company socials bring our people together. So work hard, and then socialise even harder!
We're excited to offer these amazing benefits to our hardworking teams. It's our way of showing appreciation for your dedication. At DJ Alexander, we value diversity and inclusion. We welcome applicants of all nationalities, backgrounds, abilities, and perspectives.
Join us and experience a workplace that truly values you. Apply today!
All offers are conditional on verification of the right to work in the UK, and a successful background screening check. This check will include verification, qualification verification (if relevant) and a basic criminal check. Further details of this policy and procedure will be sent to you if successful along with any conditional offer.
- Department
- Maintenance
- Locations
- Head Office
- Yearly salary
- £20,000 - £23,000
- Employment type
- Full-time
Head Office
A workplace is more than just a place to work
We have around 200 members of staff here at D.J. Alexander, and we are constantly growing to support our ambitious business plans and growing portfolio. We are very much a big family, and all of our staff are very friendly, approachable and knowledgeable.
So, whether you're a professional in your field or starting your very first role, joining the DJ Alexander family might just be the workplace for you. Don't hesitate, take a look at our opportunities below!
Property Maintenance Customer Advisor - Edinburgh
Opportunity to join our Property Maintenance team ensuring that we remain compliant with all compliance aspects and service delivery obligations for the maintenance of our properties.
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